How do I cancel my booking?
In the event of a cancellation the booking fee and deposit are non-refundable. You must give at least 24 hours cancellation notice to the property to avoid a no-show charge. The no-show charge is the total of your accommodation cost and will be charged to your credit card if you do not notify the hostel in time.
What's your cancellation and refund policy?
Can I change my booking?
Can I still book if I don't have a credit card?
Can I pay for my room using cash?
I haven't received a confirmation. What should I do?
Can I do a group booking?
Can under 18s stay in the hostel?
What time is check-in and check-out?
Can you gain access to the hostel at night?
How can I contact the hostel?
How much does late check out cost?
How do I get to the hostel from the airport/train station/bus station?
From Berlin Airport Schönefeld you should take the S –Bahn from Schönefeld to S-Bhf Ostkreuz where you have to change to take the S-Bahn until S-Bhf Charlottenburg. From there its a 3 minutes walk as well.